Return Policy for Shihab Mart
At Shihab Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return policy under the following conditions.
Eligibility for Returns
- Customers can request a return within 72 hours of receiving the product (Only for consumer products).
- The product must be unused, undamaged, and in its original condition with packaging intact.
- Meat, fish, vegetables, and fruits are non-returnable due to hygiene and quality standards.
- For damaged, defective, or incorrect products, customers must contact us immediately with necessary proof (such as images or videos) for verification.
Return Process
- Initiate a Return: Contact our customer support team via phone, email, or chat within 72 hours of receiving the product.
- Verification: Our team will verify the issue and approve the return if it meets our policy criteria.
- Return Pickup or Drop-off: Depending on your location, we will arrange a pickup or request you to return the product to a designated location.
- Refund or Replacement: Once we receive and inspect the returned item, we will process a replacement or refund as per your preference.
Refund Policy
- Refund processing takes 7-10 business days, depending on the payment method used.
- Refunds will be credited to the original payment method.
- If a replacement is requested, the new product will be dispatched within our standard delivery timeline.
Exceptions to Return Policy
- Products not eligible for return include:
- Meat, fish, vegetables, and fruits.
- Used, damaged, or altered products after delivery.
- Products without original packaging or accessories.
Contact Us
For any return-related queries, please contact our customer service team:
📞 Phone: +8801814 11 22 55 / 77
📧 Email: info@shihabmart.com
💬 Live Chat: Available on our website
We strive to provide the best shopping experience at Shihab Mart. Thank you for choosing us!